NMB Bank

NMB Bank VISA DEBIT CARD

Overview

NMB Bank VISA Debit Card

NMB Bank VISA Debit Card enables wider access to more than 400,000 ATMs and 2.5 million Point of Sales (POS) terminals in India and Nepal. With NMB Bank VISA Card you can access your account 24-hours a day, 7 days a week and enjoy greater convenience to facilitate your banking and financial needs.

Benefits of NMB Bank VISA DEBIT CARD:

  • No more hassle of carrying cash and risk of it being stolen or lost.
  • Saves time for withdrawing cash over the counterin Nepal & India.
  • Convenience of accessing account from Visa accepted ATM/POS 24 hours 365 days a year.
  • Inquire your account balance form any ATM terminals.
  • Association with the Global brand of Visa International.
  • Online payment for travelling, shopping easy with just one swipe.

Things to remember while using NMB Bank VISA DEBIT Card:

  • Sign on the white panel at the back side of the Debit Card (just under the black stripe), and keep the card with you all the time, or in a safe place.
  • A secret PIN code shall be provided separately in a sealed PIN Mailer for operating your Visa Debit Card. For security purpose, you are advised to memorize your PIN code, and destroy the PIN Mailer.
  • Do not write your PIN on your Visa Debit Card or any documents related to your card that may be easily accessed by another person.
  • Do not bend your NMB Bank Visa Debit card, as well as do not expose it to extreme heat or electricity. Because NMB Bank Visa Debit card is magnetically encoded, exposure to aforementioned things will render the card unusable on any electronic terminals.
  • Do not carry out transaction in the presence of a second person.
  • If you lose your card, inform the Bank immediately (Toll Free Nos: 16600125252) so that unauthorized transaction can be blocked.
  • Check your account statement on regular basis. In case of any discrepancy, please communicate such transaction to the Bank in writing. All such communication shall be submitted within 30 days of transaction date.

Transaction Limits:

  • Cash Withdrawal Limit in Nepal: NPR 25,000 per transaction & NPR 100,000 per day and NPR 300,000 per month
  • Cash Withdrawal Limit India: INR 15,000 per transaction & INR 15,000 per day & INR 100,000 per month
  • Cash Withdrawal Transaction Count: 20
  • POS Transaction Limit: Up to NPR 100,000 per day and NPR 100,000 per transaction & NPR 300,000 per month
  • POS Transaction Limit per transaction (India): Up to INR 100,000 per day and Up to INR 100,000 per transaction
  • POS Transaction Limit per month transaction (India): Up to INR 100,000 per Month
  • POS Transaction Count: 20

Click here to view the FAQ's regarding cards.

Eligibility
Documentation
Features

The most convenient way to say no to cash

Using Debit card is fast and easy. Access your funds 24/7 and make purchases at millions of locations that accept Visa.

Convenience of Debit Cards

NMB Bank Debit Cards brings immense ease to all your payments, be it shopping, eating out, paying bills online, booking your tickets or using your Debit Card around the globe.

How is Debit Card better than cash payments?

Using Debit Card makes your life more hassle free. See how -

  • More convenient— Using Debit card is fast and easy. Access your funds 24/7 and make purchases at millions of locations worldwide that accept Visa.
  • More time for yourselves with fewer trips to the ATM as you do not need to keep cash on hand.
  • More secure— NMB Bank monitors your account 24 hours a day to help prevent, detect and resolve fraud on your Visa Debit card. See the complete list of protections.
  • Better record keeping—Your monthly account statement provides full details of your withdrawal, purchases, including merchant name, location, date and amount.

Debit Card convenience at Retail outlets and ATMs

Your NMB Bank Debit Card can be used at more than a million merchant outlets and ATMs across Nepal & India. Now no need to carry cash, just carry your debit card and make payments securely and with ease.

How to use card for purchases at retail outlets?

  • Look for Visa sign to check whether the merchant accepts card payments
  • Present your debit card for payment
  • Merchant swipes/dips the card
  • Enter your existing 4 digit ATM Pin securely

Online or Mobile convenience

Now forget the worries of shopping within the business hours, go online and shop any time as per your convenience, Be it anywhere, your Debit card helps you make payments over the web.

Use your Debit Card online or on mobile for booking your travel tickets, making bill payments, shopping online, load wallets, mobile recharge and much more.

How to shop online?

  • Visit your merchant website
  • Select the products you want to buy and choose to check out
  • Select Debit/Credit Card as payment option
  • Enter the details like Debit Card No, Expiry Date, CVV printed on your Card
  • Enter your 6 digit 3D Secured One Time Password

 

What all can I do with my Debit Card online?

Explore the plethora of possibilities online with your debit card. Use it for making the following payments

  • Ticket booking – Book Airway, Railway, Bus or Movie tickets online
  • Travel and Hotel booking – Buy hotel and holiday packages at online travel agents
  • Load Wallets – e-Sewa, Khalti and other wallets to make utility bill payments like telephone, ISPs, electricity, water, insurance payments etc

Set up Standing Instruction for automatic monthly payments at participating merchants:

Standing instruction enables customer to enter into a recurring payment that has to paid at regular intervals. For example – Insurance premium payment

Internet Banking
Explore the power of simpler and smarter banking.

Pay your utility bills

Your Debit Card offers enhanced security

Your debit card is secured by a 4 digit PIN for transactions at retail outlets, and at ATMs, and a 6 digit 3D secure one time password for online transactions which make the card secure from any fraudulent usage.

Security

We understand that your NMB Bank Debit Card is the heart to your money and make sure that all your Debit Card transactions are secured to avoid any fraudulent usage and protect you from misuse.

Pin based transactions

Your Debit Card is secured by a compulsory PIN which is required for all transactions at ATMs, POS terminal and online outlets in Nepal & India.

FAQ

1. Can I get the benefit of Verified by Visa security at all online websites?

No. You can only get the benefit of Verified by Visa at online stores which have enrolled for this service. Most online websites in Nepal/India have enrolled for this service. However, certain online websites outside Nepal are not registered for this service.

2. What can I do with my Debit Card online?

Explore the plethora of possibilities online with your debit card. Use it for making the following payments a. Ticket booking: Book Airway, Railway, Bus or Movie tickets online b. Travel and Hotel booking – Buy hotel and holiday packages at online travel agents c. Load Wallets – e-Sewa, Khalti and other wallets to make utility bill payments like telephone, ISPs, electricity, water, insurance payments etc

3. How am I protected against fraudulent transactions on my Debit Card?

Your debit card is secured by a 4 digit PIN for transactions at retail outlets, and at ATMs, and a 6 digit 3D secure one time password for online transactions which make the card secure from any fraudulent usage.

4. What transactions are covered under the feature?

Only purchases at stores using the NMB Bank Debit Card are covered under this feature. Transactions conducted at an ATM or online using the Debit Card are not covered under this feature, as both these transaction types require your PIN.

5. How do I report unauthorized transactions?

All you need to do is call our Card Center helpdesk Care at 9851176101/9851176102 or email at card@nmb.com.np to report loss or misuse and further action will be taken care by Bank.

6. What documents do I need to give to the bank for unauthorized transaction?

NMB Bank will require the following documents • Written application containing your NMB Bank Debit Card Number, account number and the date of loss

7. How can I block my Debit Card?

You may block the Debit Card through following channel:- Card Center: You may call our Card Center helpdesk at 9851176101/9851176102 NMB Bank Branch: Visit the nearest NMBBank branch along with your valid ID.

8. What is an NMB VISA Debit Card?

NMB VISA Debit Card makes your payments much more convenient and secure through an electronic payment facility directly from your Savings Account.

9. What is the procedure to follow if my Debit Card PIN is blocked?

For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on transaction. Your blocked card will activated upon your visit to nearest branch after providing your valid identification ID. If you forgot the debit card PIN, please visit your nearest branch and provide application to generate the new PIN.

10. Are there any fees for using my Debit Card for retail or online transactions?

No. There is no fee for using your debit card for retail or online transactions. To know debit card transaction charges, please click herefor the standard tariff charges.

11. What should I do if my Debit Card is not working?

If you are unable to perform transactionfrom your debit card, you may call our Card Center Helpdesk at 9851176101/9851176102 or email at card@nmb.com.np or whatsapp/viber on 9851176101.

12. Can my Debit Card be used for transactions outside Nepal?

Debit cards are valid in Nepal and India only.

13. How do I activate the debit card for usage online e-commerce sites?

For online merchant’s payment, you should follow as below:- Information for registration Please visit Branch for activation of e-commerce or mail at card@nmb.com.np for activation of e-commerce service.After you receive form, please fill the ecommerce application form and submit at the nearest branch to activate the service. A confirmation email regarding the registration will be sent in your provided email address. After getting confirmation email from bank, your card will activated for e-commerce service.

14. I came across a transaction on my account using a debit card which was not attempted by me? How do I report this transaction?

We require few more details of your transaction. We request you to call our Card Center helpdesk at 9851176101/9851176102 or email at card@nmb.com.np.

15. Will there be any fee which will be charged for replacement debit card?

Yes. There will be a fee as per your card product STC.

16. My Debit Card is going to expire soon, should I apply for a new debit card?

Your debit card will renewed if you provide confirmation of renewal otherwise; you need to visit nearest Branch for renewal process. For the status of the renewal of the card, please call our Card Center helpdesk at 9851176101/9851176102 or email at card@nmb.com.np.

17. I have applied for a new Debit Card and I want to know the status.

Please call Card Center helpdesk at 9851176101/9851176102 or email at card@nmb.com.npor visit at nearest branch to know the status.

18. I have done a transaction at merchant outlet/online but transaction not successful however the amount got debited from my account. What should I do?

Please call Card Center Helpdesk at 9851176101/9851176102 or email at card@nmb.com.npor visit nearest branch.

19. What if my NMB Bank Visa Debit card is stolen?

Loss of card must reported immediately to the Bank. Please call Card Center helpdesk at 9851176101/9851176102 or visit nearest branch.

20. What is a CVV number?

The Card Verification Value (CVV) for Visa is the final three digits of the number printed on the signature strip on the back of your card. It is usually required for online payment transactions. Please do not share the CVV values to anyone.

21. What is the procedure to replace a damaged Debit Card?

Please visit the nearest NMB Bank branch along with your valid ID.
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